Twilio Compliance Resources

Customer Profile A2P 10DLC – Gather the Required Business Information: This page covers the business information that The Campaign Registry (TCR) requires for A2P 10DLC registration, as well as the messaging Campaign details required to register an A2P 10DLC Campaign. A2P 10DLC – Registration for Government and Nonprofit Agencies: This document lists the specific steps required to register your A2P 10DLC Brand and Campaigns if you are a government or nonprofit organization. Direct Standard and Low-Volume Standard Registration Guide, Create a Primary Customer Profile in Trust Hub: This guide will help direct customers register their business for A2P 10DLC messaging. You’ll create a Customer Profile in Trust Hub, register a US A2P 10DLC Standard or Low-Volume Standard Brand, and register a US A2P 10DLC Campaign. For detailed explanations of customer and Brand types, refer to the US A2P 10DLC Overview. Brand Registration Direct Standard and Low-Volume Standard Registration Guide, Register a Brand: This guide will help direct customers register their business for A2P 10DLC messaging. You’ll create a Customer Profile in Trust Hub, register a US A2P 10DLC Standard or Low-Volume Standard Brand, and register a US A2P 10DLC Campaign. For detailed explanations of customer and Brand types, refer to the US A2P 10DLC Overview. Troubleshooting A2P 10DLC Standard/LVS Brands: During the A2P 10DLC onboarding process, you created a BrandRegistration resource. This resource represents an A2P 10DLC Brand. This doc will show you methods of troubleshooting Brand Failures. A2P 10DLC Brand Approval Best Practices: When you register your A2P Brand with your Business Profile, Twilio will submit your business information to The Campaign Registry for review which will determine your eligibility and throughput for your messaging Campaigns. Below is a summary of how Brand approval works and our best practices to ensure your Brand is approved. Authentication+ for Public Brand A2P 10DLC Registrations: Guide for how to complete Authentication+ for Public Brands during the A2P 10DLC Registration Process. 1 Campaign Registration Direct Standard and Low-Volume Standard Registration Guide, Register a Campaign and associate a Messaging Service: This guide will help direct customers register their business for A2P 10DLC messaging. You’ll create a Customer Profile in Trust Hub, register a US A2P 10DLC Standard or Low-Volume Standard Brand, and register a US A2P 10DLC Campaign. For detailed explanations of customer and Brand types, refer to the US A2P 10DLC Overview. Troubleshooting and rectifying Campaigns: This guide addresses troubleshooting failures that can happen during Campaign creation and submission. A2P 10DLC Campaign Onboarding Guide: All new A2P 10DLC Campaigns go through a vetting process to protect the messaging ecosystem for everyone and make sure everything aligns with carrier requirements and CTIA guidelines. This guide will walk you through exactly what you need to prepare before you register, so you can get approved smoothly the first time. A2P 10DLC Campaign Registration Rejected: Why was my A2P 10DLC Campaign registration rejected? If your A2P 10DLC Campaign registration request is rejected for eligible reasons, you need to correct and resubmit your request. For a full list of eligible rejection reasons see below. If eligible, you can re-submit your Campaign registration after correcting the identified content violation by deleting and resubmitting the campaign. A2P 10DLC Campaign Vetting FAQ: This guide reviews the ins and outs of campaign vetting. List of campaign use case types for A2P 10DLC registration: The tables below show campaign use case types that will be available for registration under United States A2P 10DLC. Special Use Cases for A2P 10DLC: Special Use Cases are a classification of 10DLC message campaigns that may qualify for increased messaging throughput and/or reduced carrier fees compared to standard use cases. A subset of special use cases are sensitive or critical in nature, and require additional approval processes. Phone Number Verification Troubleshooting A2P Phone Number registration issues: This guide addresses troubleshooting failures that can happen when adding a phone number to a campaign. Toll-Free Verification Toll-Free Verification Console Onboarding Guide: This document covers how you can submit your toll-free phone number for messaging verification directly from the Twilio Console and review the verification status for any of the toll-free numbers in your Twilio Account. 2 Toll-Free Message Verification for US/Canada: The Toll-Free Messaging Verification process allows Twilio customers to send more important business messages, and make sure your customers see them. Our users who adhere to their stated use case and all applicable rules (including Twilio’s Messaging policy) should see greatly reduced message filtering on Toll-Free traffic towards all major networks in the US and Canada. To help aid customers in the Toll-Free registration process, we have created this comprehensive overview. Why Was My Toll-Free Verification Rejected?: If your Toll-Free verification request fails for eligible reasons, you can correct and resubmit your request. For a full list of eligible rejection reasons see link. Toll-Free Verification and Developers: Navigating the New Restrictions: This article will cover the following topics related to the new restrictions: What is Toll-Free Verification and why do we do it, Impact on Trial Accounts, Register as an A2P 10DLC Sole Proprietor, Virtual Phone: The SMS Developer Sandbox. Additional Help What is A2P 10DLC?: Overview guide of what A2P 10DLC is. Set Up A2P 10DLC Event Streams: This guide details how to subscribe to and receive notifications on status changes using Twilio’s Event Streams. How to Troubleshoot A2P 10DLC Registrations with Help Center Assistant: The Help Center Assistant (HCA) has been trained with advanced intelligence about your specific A2P 10DLC messaging services, utilized phone numbers and registration details. Our support conversational AI is here to support you with troubleshooting campaign and brand registrations, messaging service issues and phone number assignments. What pricing and fees are associated with the A2P 10DLC service?: A resource that goes over the different fees and costs associated with A2P 10DLC registrations. Nonprofit and Government Guide to A2P 10DLC Text Messaging: Sending SMS and MMS via local 10-digit long codes (A2P 10DLC) in the U.S. now requires that you register your brand and use case(s) with U.S. carriers. This guide walks through the key things you need to know as a nonprofit or government registering for A2P 10DLC. Campaign Verify FAQ: The Campaign Verify’s website that walks through requirements and reasoning.